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Grievance Redressal Policy

This Grievance Redressal Policy outlines the procedure for addressing and resolving customer complaints and grievances related to the services and platforms of AARARU Holdings Private Limited ("AARARU," "we," "us," or "our"). We are committed to providing the highest level of service and will strive to resolve all complaints in a fair and timely manner.

1. Objective

The objective of this policy is to establish a structured and transparent framework for handling customer grievances, ensuring that every complaint is treated with utmost importance and resolved efficiently.

2. How to File a Grievance

Customers can file a grievance through the following channels:

  • Email: Send an email to the designated Grievance Officer at the email address provided below.
  • Written Communication: Mail a letter detailing your complaint to our office address.
  • Phone Call: Contact our helpline number to verbally register your grievance.

3. Information Required for a Grievance

To help us resolve your complaint quickly, please provide the following details:

  • Your full name and contact information (phone number and email address).
  • A clear and concise description of the grievance.
  • The date and time the issue occurred.
  • Any relevant supporting documents, such as service receipts, transaction details, or screenshots.

4. Grievance Redressal Mechanism

  • Step 1: Acknowledgment: Upon receiving your grievance, we will send an acknowledgment via email or SMS within 2 business days, confirming that your complaint has been received and is under review.
  • Step 2: Investigation: Our dedicated team will thoroughly investigate the matter, which may involve contacting you for further information. We will work to identify the root cause of the issue.
  • Step 3: Resolution: We will communicate the proposed solution or action to you within 15 business days of receiving the complaint. If a resolution requires more time, we will inform you of the reason for the delay and the expected timeline.
  • Step 4: Final Resolution: Once you accept the proposed resolution, we will take the necessary steps to implement it.

5. Grievance Officer Contact Details

For all grievances and complaints, please contact our Grievance Officer at the following:

AARARU Holdings Private Limited Address: AARARU's 3rd Office, Prime Square, Near New Administrative Building, Daund, District Pune 413801 Contact Number: +91 917-542-6608 Email: connect@aararu.com